PAYMENT: We accept MasterCard, Visa, Discover, Checks, Money Orders. We do not accept American Express.
All orders placed Monday through Thursday will be shipped the following business day.
All orders placed Friday, Saturday, and Sunday will be shipped on Monday.
All orders will be shipped by either FedEx Ground or US Postal Service based on weight.
If you provide a PO Box for an order that should ship by FedEx Ground then it will ship by FedEx Smart Post.
If you would like your order expedited with faster shipping please call us at the number below to place the order.
(Customer Service 813-343-5775 Mon-Fri 9am-6pm EST)
If you type your shipping address wrong and you realize it before it ships…
-and you created a 'Customer Profile' please log into your account to correct it.
-and you made an 'Anonymous Profile' please contact us so we can correct it.
If you type your shipping address wrong and you realize it after it shipsÖ
-(if by FedEx) you will be charged an $11 FedEx Address Correction Fee to reroute it to the correct address.
-(if by Mail) we have to wait until it gets returned. You will be charged S&H to reship it to the correct address.
If you type your shipping address wrong and you don't realize it at all...
-if it gets returned to us then we will notify you. You will be charged S&H to reship it to the correct address.
RETURNING AN ITEM:
If Smart Solar made an error and shipped you the wrong item...
then we will reship you the correct item at no additional cost and either include a prepaid return label that you can use to ship back the wrong item or we will have FedEx pick up the wrong at your location so it can be returned to us at no additional cost to you.
If you made an error and ordered the wrong item...
please call 813-343-5775 and obtain a return authorization and briefly explain why you are returning it. Returned items must be in original packaging and in NEW condition, not used. If you would like to then order the correct part at the same time we can help you with that also.
When you speak with a rep they will provide you will receive a return authorization or reference number and the appropriate address to return your item. Not all items are returned to the same location. Our customer service center and our 2 warehouses are not in the same state. Please do not automatically send it back to any of our addresses without contacting us first.
Smart Solar is not responsible for any unauthorized returns to any of our locations or any costs associated with such situations.
When you ship the part back to us, you must get a tracking number (from FedEx, UPS, etc) or a delivery confirmation number (from US Mail) in order to prove that it made it back to us. Please provide the return tracking number to us via email or phone. Once we receive the return tracking number from you, we can track it to confirm that it made it back to one of our locations. Once we receive it, it will be inspected.
If the returned item is still in NEW condition and not damaged then we will issue a refund for just the cost of the item itself and you will usually not incur any restocking fee. If you made the error and ordered the wrong item then we do NOT issue refunds for shipping & handling fees incurred when you placed your original order or when you shipped it back to us.
If the returned item has obvious signs of being used, such as dirt/algae/water stains, you will be notified. If we do not accept the condition of the item then no refund will be issued. In this case we can ship the item back to you at your expense if you would like it back or it can be discarded. If we do accept the item then a 20% inspection/processing/cleaning/testing/refurbish/restocking fee may be deducted from your refund because we can not resell the item as new.
If the returned item is damaged in shipping when we receive it due to being packaged poorly or not using the original packing material, then you will be notified and no refund will be issued. In this case we can ship the item back to you at your expense if you would like it back or it can be discarded.
If the returned item does not make it back to us and ends up lost in transit, then you need to contact the carrier that you used regarding your lost package. Smart Solar is not responsible for any packages that are lost in transit by the shipping carrier that you used or any costs associated with such situations. If the shipping carrier loses your package you must file a claim with them for the value of the item in order to get reimbursed from them for it.
By submitting your order, you agree to the terms and conditions stated above.