NOTE: This troubleshooting page applies to IntelliSOLAR fountains (has a battery and remote) with solar panel model# GB2W8RQ or 21310-Q and pump model# GPA4Q. Please check the model numbers on your parts to see if they match before proceeding.
PAIR REMOTE
Try pairing the remote with your solar panel again. To do this hold the bottom left corner of the remote over the white ‘O’ mark on the panel. When in the correct position a green light near the center spout will illuminate. Hold the remote in the current position and press any button on the remote. The red light on the remote will illuminate and the green light on the panel will blink twice to indicate that it was successfully paired. Now you can move the remote away and use it.
DISTANCE
Get closer to the fountain and point it at the solar panel. The maximum range for the remote is about 20 feet.
PRESS BUTTON SLOWER
Press the button slower and hold it for a second.
REPLACEMENT
If none of these steps work you may need a replacement remote.