NOTE: This troubleshooting page applies to IntelliSOLAR fountains (has a battery and remote) with solar panel model# GB2W8RQ or 21310-Q and pump model# GPA4Q. Please check the model numbers on your parts to see if they match before proceeding.
CHECK BATTERY IN REMOTE
Makes sure battery in remote is installed correctly. Remove coin battery and rub it between your thumb and finger to give it a static charge then reinstall it and see if it works. If the light on the end of the remote now lights up when you press a button then pair it with the solar panel (steps listed below) and then you can use it. If not, start by replacing the battery in remote with a new battery. If that doesn't work, you may need a replacement remote.
PAIR REMOTE
Try pairing the remote with your solar panel again. To do this hold the bottom left corner of the remote over the white ‘O’ mark on the panel. When in the correct position a green light near the center spout will illuminate. Hold the remote in the current position and press any button on the remote. The red light on the remote will illuminate and the green light on the panel will blink twice to indicate that it was successfully paired. Now you can move the remote away and use it.
REPLACEMENT
If none of these steps work you may need a replacement coin battery or remote.