NOTE: This troubleshooting page applies to IntelliSOLAR fountains (has a battery and remote) with solar panel model# GB2W8RQ or 21310-Q and pump model# GPA4Q. Please check the model numbers on your parts to see if they match before proceeding.
WATER SENSOR & WATER LEVEL
When the pump is fully submerged then it’s quiet so if you can hear it running then the water level is most likely too low so the pump is not submerged but the water sensor pins on it are still wet or dirty. Once the pins dry off the pump will automatically stop running or when the pump is fully submerged you will not hear it.
If the water level is low and you want the fountain to work then add water to fill the bowl.
If you don’t want water in the bowl and don’t want the pump to run then either use the remote to turn it off or check the water sensor pins on the back of the pump. If the pins are dirty then wipe them off. If the pins are wet then dry them off. Once the pins are clean and dry then the pump will automatically stop running.
TUBE
Make sure the tube from the pump is securley inserted into the bottom of the solar panel.