Does my item come with a warranty?
Yes, all Smart Living Home & Garden products come with a 1 year limited manufacturer's warranty. It starts from the original date of purchase and applies to items in new condition purchased from authorized licensed distributors and retailers only.
At our discretion, we may require you to provide a copy of your purchase information. If you were given an item as a gift and do not have a proof of purchase then we may determine the warranty based on the manufacture date on your parts.
If you purchase a discounted or refurbished replacement part directly from us then it has been cleaned, inspected, and tested it by us. It is guaranteed to work but since we offer them at a reduced cost they come with a reduced warranty period.
What is covered under warranty?
The warranty covers parts that are properly installed and regularly maintained. If the product fails due to a DEFECT in material or workmanship we will replace the defective part free of charge. Solar fountains, solar lights, patio furniture, covers, etc are designed for outdoor use and with proper care will last for many years.
What is not covered under warranty?
We do not warranty items sold by unauthorized resellers on sites such as eBay, Facebook Marketplace, or Craigslist regardless of whether they are new or used.
If a part fails due to improper use, lack of cleaning, acts of nature such as a storm or animal, or is accidentally broken by a person then the replacement part will need to be purchased. If we do not stock the spare part that you need then you may need to order a new kit or whole new product. Failure to follow the cleaning and winter storage recommendations in the instruction manual may cause the warranty to be voided.
If you leave your fountain or solar kit outside in freezing temperatures it will void the warranty and any damage that occurs will not be covered under warranty.
Over time your item may naturally fade from being in the sun, become weathered by nature, develop scratches from use and handling. Normal wear and tear is not covered under warranty.
Winter Storage for Birdbaths and Fountains:
Although our birdbaths and fountains are outdoor items they are also seasonal items. They need to be stored indoors (shed, garage, basement, etc) before temperatures reach freezing. We suggest cleaning it and storing it indoors once you have temps down around 40*F at night to avoid any issues.
If you leave it outside in freezing temperatures it will void the warranty and any damage that occurs will not be covered under warranty. Covering it with a tarp and leaving it outside is not considered proper winter storage since it's still affecting by freezing temperatures.
If you live in an area that does not get freezing temperatures at all during winter then it can be used outside all year.
Please unpack and inspect the entire product within 5 days of delivery. If a part is missing please contact our customer service team. We will send the out missing part under warranty. We may require some information from your item or box to confirm what you need so please do not discard any packaging until you contact us.
Shipping damage is not a warranty issue. The warranty starts once you receive a product in good working condition. Please unpack and inspect the entire product within 5 days of delivery. If any parts arrived damage please report the issue to the retailer that you purchased it from so they can file a claim and reship another product to you. If you purchased it directly from us then we will file a claim and send out either a replacement part or new product.
New replacement parts that are purchased directly from us come with a 1 year warranty. Discounted or refurbished replacement parts that are purchased directly from us come with a reduced warranty period.
Terms of Warranty Service Varies Based on Location:
If you're located within the 48 contiguous United States then our warranty covers the cost of the replacement part and the shipping fee.
If you're located in Alaska, Hawaii, or US territories then our warranty covers the cost of the replacement part but the customer is responsible for covering the cost of shipping.
If you're located in Canada then our warranty covers the cost of the replacement part but the customer is responsible for covering the cost of shipping, customs duty tax, insurance, etc.