Warranty

All Smart Living Home & Garden products come with a 1-year limited manufacturer's warranty with various terms (see Terms at bottom of page for details). This applies to all brands: Smart Solar, Smart Garden, It's Exciting Lighting, Sani-T, and Pebble Lane Living. It starts from the original date of purchase ends 1 year later regardless of the amount the item was used. The warranty applies only to items in new condition purchased from authorized licensed distributors, retailers, or directly from us. Items sold on reseller sites such as eBay, Craigslist, or Facebook Marketplace are not covered under warranty because you're not the original owner.

If we shipped it from our warehouse then we will be able to look up your purchase info, but if it shipped out of a retailer's warehouse then we will not have your purchase info on file. Therefore, at our discretion, we may require you to provide a copy of your purchase information. If you were given an item as a gift so you do not have a proof of purchase and we can't locate your purchase in our system because it didn't ship out of our warehouse then we may determine the warranty based on the manufacture date on your parts or request details of the person who purchased it to be able to look it up under their name.

If you purchased a discounted or refurbished replacement part directly from our parts dept then it has been cleaned, inspected, and tested by us. It is guaranteed to work but since we offer them at a reduced cost they come with a reduced warranty period.

WHAT IS COVERED UNDER WARRANTY?

The warranty covers parts that are properly installed and regularly maintained. If the product fails due to a defect in material or workmanship we will replace the defective part free of charge. Solar fountains, solar lights, patio furniture, covers, etc are designed for outdoor use and with proper care will last for many years.

We do not cover the cost of shipping for all items. For Pebble Lane Living brand items we cover the cost of the replacement item only and the customer covers the cost of shipping.

If you're located within the 48 contiguous United States the warranty covers the cost of the replacement part or full item and covers the cost of shipping.

If you're located in Alaska, Hawaii, or a US territory then the warranty covers the cost of the replacement part or full item only and the customer is responsible for covering the cost of shipping.

If you're located in Canada then the warranty covers the cost of the replacement part or full item only and the customer is responsible for covering the cost of shipping, customs duty, taxes, etc.

WHAT IS NOT COVERED UNDER WARRANTY?

We do not warranty items sold by unauthorized resellers on resale sites such as eBay, Craigslist, or Facebook Marketplace regardless of whether they are new or used because you're not the original owner.

If a part fails due to improper use, lack of cleaning, acts of nature such as a storm or animal, or is accidentally broken by a person then the replacement part is not covered under warranty and will need to be purchased. If we do not stock the spare part that you need then you may need to order a new item. Failure to follow the cleaning steps and winter storage recommendations in the instruction manual (depending on the item) may cause the warranty to be voided. This applies to solar fountains that need to be stored indoors for winter. If you leave your fountain or solar kit outside in freezing temperatures it will void the warranty and any damage that occurs will not be covered under warranty.Items such as lights, furniture and covers can be left outside all year but we do suggest covering your furniture if possible.

Over time your item may naturally fade from being in the sun, become weathered by nature, develop scratches from use and handling. Normal wear and tear is not covered under warranty.

We do not cover the cost of shipping for all items. For Pebble Lane Living brand items we cover the cost of the replacement item only and the customer covers the cost of shipping.

If you're located within the 48 contiguous United States the warranty covers the cost of the replacement part or full item and covers the cost of shipping.

If you're located in Alaska, Hawaii, or US territories then the warranty covers the cost of the replacement part or full item only and the customer is responsible for covering the cost of shipping.

If you're located in Canada then the warranty covers the cost of the replacement part or full item only and the customer is responsible for covering the cost of shipping, customs duty, taxes, etc.

WINTER STORAGE FOR BIRDBATHS AND FOUNTAINS:

Although our birdbaths and fountains are outdoor items they are also seasonal items. They need to be stored indoors (shed, garage, basement, etc) before temperatures reach freezing. We suggest cleaning it and storing it indoors once you have temps down around 40*F at night to avoid any issues.

If you leave it outside in freezing temperatures it will void the warranty and any damage that occurs will not be covered under warranty. Covering it with a tarp and leaving it outside is not considered proper winter storage since it's still affecting by freezing temperatures and moisture.

If you live in an area that does not get freezing temperatures at all during winter then your fountain can be used outside all year.

MISSING PARTS:

Please unpack and inspect the entire product within 5 days of delivery. If a part is missing please contact our customer service team. We will send the out missing part under warranty. We may require some information from your item or box to confirm what you need so please do not discard any packaging until you contact us. We have an extended grace period for customers that received items as gifts.

SHIPPING DAMAGE:

Shipping damage is not a warranty issue. The warranty starts once you receive a product in good working condition. Please unpack and inspect the entire product within 5 days of delivery. If any parts arrived damage please report the issue to the retailer that you purchased it from so they can file a claim with the carrier and reship another product to you. If you purchased it directly from us then we will file a claim with the carrier and send out either a replacement part or new product depending on what is available in our parts dept.

REPLACEMENT PARTS:

Warranty Replacement for Pebble Lane Living Furniture (Tables, Chairs, Umbrellas)
The following applies to items under the Pebble Lane Living brand (tables, chairs, umbrellas).

The warranty covers the cost of the replacement part or item only. Pebble Lane Living will cover the replacement part or full item but the customer is responsible for covering the shipping cost. This applies to all 50 states of the United States.

Warranty Replacement for Solar Fountains, Solar Lights, Covers
The following applies to items under the Smart Solar brand (solar fountains and solar lights), It's Exciting Lighting brand (battery powered indoor lights), Sani-T brand (air purifiers and hand sanitizer), and TwoDogsDesigns brand (outdoor covers).

If you're located within the 48 contiguous United States the warranty covers the cost of the replacement part or full item and covers the cost of shipping.

If you're located in Alaska, Hawaii, or US territories then the warranty covers the cost of the replacement part or full item only and the customer is responsible for covering the cost of shipping.

If you're located in Canada then the warranty covers the cost of the replacement part or full item only and the customer is responsible for covering the cost of shipping, customs duty, taxes, etc.

Warranty Replacement for Garden Carts
The following applies to items under the Smart Garden brand (outdoor garden lawn carts).

If you're located within the 48 contiguous United States the warranty covers the cost of the replacement part and covers the cost of shipping.

If you need a full replacement cart you will need to contact the retailer since these items are not stocked in our warehouse and are not shipped. They are only available at retail stores.

Warranty Replacement for Customers in Canada
If you're located in Canada then the warranty covers the cost of the replacement part or full item only and the customer is responsible for covering the cost of shipping, customs duty, taxes, etc.