Ensure the pump is submerged. Fill the fountain with water until full. If the pump is dry the water sensor will not let the pump run. If the water level is full and it’s in direct sun in the middle of the day and not working then remove the unit from the water, dry it off and do the following steps: Ensure plugs are connected and water tight.
CLEAN THE PUMP
There may be a simple reason why it stopped. Many people rinse out the filter but never remove the fan to wipe off the magnet and when debris builds up inside the pump it can cause it to stop. Clean the pump filter, remove the white impeller fan to wipe off the magnet on the back of it, and clean off the metal water sensor pins, clean the solar panel glass. Reassemble and place it back in the water.
If new or if you had a few cloudy days in a row and didn’t turn it off then the battery is most likely empty. Try letting it charge up the next time you have a sunny day and it should start working again.
When you press any button on the remote you should see a light on the remote illuminate. If not, then static electricity can sometimes help coin batteries. Trying removing the battery, and rub both sides between your thumb and finger or wrapped it in a cloth and rub both sides, then reinstall it. If that doesn’t help then replace the battery. If you already tried a new battery then you can contact us to order a replacement remote.