My standard solar fountain (without battery) stopped working. What do I do?

*This troubleshooting page applies to Standard Solar fountains with a solar panel model # such as SB1W1S, SB1W1ST, SB1W5S, SB1W5ST, SC0W8S, SC0W8ST, SC1W5S, SC1W5ST, which all have 1 wire that come out of them. If your solar panel has 2 wires coming out of it and one is green then you have a battery pack and need to refer the troubleshooting for Solar-On-Demand fountains.

There may be a simple reason why it stopped. Many people never rinse out the filter or remove the fan to wipe off the magnet and when debris builds up inside the pump it can cause it to stop. We recommend the following troubleshooting steps to help get it working or determine which part may be the issue.

PLUG CONNECTORS
Disconnect the plug connectors and wipe off the silver part to make sure it’s clean, shiny and water is not getting into the plug. Reconnect the plugs and screw on the threaded cap until tight.

SOLAR PANEL
Make sure the glass on the solar panel is clean. You can clean dirt off using a sponge and water, or paper towel and Windex. If you have hard water calcium build up making it look foggy you can use vinegar or CLR to get it off.

REMOVE WHITE FAN TO CLEAN THE MAGNET
Take the pump apart to clean the magnet on the back of the white impeller fan. To do this, pull the filter off the end of the pump, then turn the piece with the spout to the right to unlock it. See if you can spin the white fan with your finger. If it's stuck and can't turn then it could have burned out. If so you'll need to order a new pump. If it spins freely then that's good. Pull the white fan out and wipe off the magnet on the back of it. If the pump is dirty down inside you can clean down around the silver pin using a q-tip cotton swap. If you would like to see a quick video showing these steps you can check the "Videos" section at the bottom of the Product Help page or go to this link:

https://www.youtube.com/watch?v=6B4UFQwHDi4

MANUAL START
With the black plugs connected and white fan exposed, take it outside and place the panel in direct sun. Spin the fan clockwise several times with your finger to kick-start the pump.

Question: Does it run after you try to manually start it?

RESULTS

IF MORE THAN 1-YEAR OLD...
If you purchased your fountain or solar kit over a year ago then the warranty period has expired and you would need to order the necessary replacement part. You can click on "Parts", then "Solar Fountains", then choose from kits, panels, or pumps. If you have questions about what to order please feel contact us.

IF LESS THAN 1-YEAR OLD...
If you purchased your fountain or solar kit within 1-year then it's under warranty. If you ordered the fountain from a retailer then we will need you to provide your purchase info so we can determine your warranty period.
If you purchased your fountain or solar kit directly from us then we just need some info (name, address, phone, email) to look up your order.

If under warranty please contact us, let us know the results of each question above and provide the necessary info so we can help determine which part you need and replace it at no cost.

To contact us to receive a replacement part under warranty please click on "Support", then "Contact Us", and fill in the required info such as your purchase info, and the model numbers and QC passed numbers from your parts. 
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