Take the pump apart to clean the magnet on the back of the white impeller fan. To do this, pull the filter off the end of the pump, then turn the piece with the spout to the right to unlock it. See if you can spin the white fan with your finger. If it's stuck and can't turn then it could have burned out. If so you'll need to order a new pump. If it spins freely then that's good. Pull the white fan out and wipe off the magnet on the back of it. If the pump is dirty down inside you can clean down around the silver pin using a q-tip cotton swap. If you would like to see a quick video showing these steps you can check the "Videos" section at the bottom of the Product Help page or go to this link:
With the black plugs connected and white fan exposed, take it outside and place the panel in direct sun. Spin the fan clockwise several times with your finger to kick-start the pump.
Question: Does it run after you try to manually start it?
IF MORE THAN 1-YEAR OLD...
If you purchased your fountain or solar kit over a year ago then the warranty period has expired and you would need to order the necessary replacement part. You can click on "Parts", then "Solar Fountains", then choose from kits, panels, or pumps. If you have questions about what to order please feel contact us.
IF LESS THAN 1-YEAR OLD...
If you purchased your fountain or solar kit within 1-year then it's under warranty. If you ordered the fountain from a retailer then we will need you to provide your purchase info so we can determine your warranty period.
If you purchased your fountain or solar kit directly from us then we just need some info (name, address, phone, email) to look up your order.
If under warranty please contact us, let us know the results of each question above and provide the necessary info so we can help determine which part you need and replace it at no cost.