Before contacting us, please review our Product Help and FAQ pages (under Support) for helpful info that may answer your question or resolve the issue. We also have videos which show how to clean a pump and re-assemble the top of a 2-tier fountain solar fountain.
Click Here for General FAQs
Click Here for Troubleshooting and Specific Product Help

Customer Service (for consumers)
Phone: 813-343-5775 Mon-Fri 9am-5pm EST
Email: CS@SmartLivingHG.com